Provided excellent customer service to a diverse clientele, addressing an average of 200 inquiries daily. • Utilized strong communication and active listening skills to understand customer concerns and provide accurate information. • Successfully resolved technical issues, billing inquiries, and product-related problems, achieving a 95% customer satisfaction rate. • Applied problem-solving abilities to swiftly identify root causes of issues and implement effective solutions. • Managed escalated cases with diplomacy, turning dissatisfied customers into loyal advocates through empathetic resolution. • Contributed to the creation and improvement of internal knowledge base articles, enhancing team efficiency. • Lead calibration sessions with supervisors and trainers to align on evaluation standards and maintain consistency