Lightcast is hiring a Solutions Architect who is passionate about customer service, and will maximize customer success with our data delivery products. The solution Architect will serve as the go-to technical Data Delivery resource across the organization, supporting Lightcast Data Delivery clients in post-sale integration into software applications and platforms.
Major Responsibilities:
- Maintain a working knowledge of Lightcast’s various Data Delivery products and services.
- Provide support and product experience intelligence to Data Delivery clients.
- Provide renewal support and product experience to client services teams.
- Communicate product changes, updates, and enhancements to clients.
- Resolve any and all client issues related to Data Delivery Products, including API, and Snowflake.
- Work with the product team to gather client feedback to drive Data Delivery product development.
Required Skills/Abilities:
- Strong written and verbal communication skills.
- Ability to understand and restate complex details in everyday terms, particularly with a client audience.
- Ability to discern client needs, and propose solutions.
- Understanding of API and web development basics (HTML, CSS, JSON, etc.).
- Ability to learn and speak to API principles (e.g. authentication, authorization, rate limiting)
Desired Skills/Abilities:
- Proficiency with Structured Query Languages (SQL).
- Proficiency with a scripting language such as Python (preferred), JavaScript, or PHP.
- Familiarity with a Customer Relationship Management Platform (Salesforce).
Education and Experience:
- Previous client support experience.
- Educational background related to Management Information Systems and Services or Business Operations Support and Assistant Services.
About Lightcast:Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.