Service Administrator (Barnaul)
Libertex Group, Russia

Main Responsibilities

• Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
• Users support for any IT problem via any communication method (Face-to-Face, Skype, Phone, VoIP, Im, Mail, Service Desk system) with high loyalty to the VIP consumers
• Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures
• Collaboration with service providers- Report on progress in Service Desk system
• Software support: installation, recovery, consultancy- Deliver local IT support amp; proximity services (incident amp; Service Requests)
• Resolve backlog for incidents amp; SRs, report progress to end users and track root cause analysis
• Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs 100 +)/ troubleshooting (Windows 10, Chrome OS and MAC)
• Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
• Keep hardware equipment inventory list up to date in database CMDB- Hardware and software upgrade when necessary
• System’s and application software troubleshooting when necessary
• Video conferencing support - ZOOM, Google Meet, etc.
• Work closely with hardware vendors and service providers (quality assurance of services provided)
• Writing User manuals for internal employees
• LAN and VoIP support
• Maintain and support existing servers
• Participation in various IT projects
• Other senior management orders\assignments

Requirements

• Excellent knowledge of PC/laptop components, the experience of assembling PC/laptop
• Running hardware and office equipment diagnostics, maintenance and troubleshooting
• Proficient administrator OS Windows
• Office’ IT Infrastructure maintenance
• Wireless network installation and maintenance
• Experience in installation and maintenance SCS (structured cable system)
• Experience in coordinating with hardware vendors and service providers
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• Computer and Special Software Skills
  • Professional IT area education or relevant experience
  • Basic knowledge of monitoring systems and strategies and recovery systems
  • Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus.
  • Familiarity Database (MySQL, Postgress, MS SQL) is a plus
  • Familiarity writing scripts (at least one: PHP, JS, bash, Visual Basic) is a plus
  • Basic knowledge of GSuite
  • Citrix (workplace)
  
  Additional Information
  • English Language skills to level IELTS 6 / CEFR B2
  • Legal right to live and work in RU

Benefits

• Work in the reliable and stable well-known company
• We offer to work closely with team of product owners and developers who support and develop our flagship product, The Libertex, for international markets, including Latin America, CIS, Europe and Asia
• Payment of relocation and organize of the legalization
• Competitive salary and bonus
• Medical insurance
• Work in the friendly professional team
• Unique international corporate culture

Job Rewards and Benefits