Service Administrator (Barnaul)
Libertex Group, Russia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 23, 2022
Last Date
Oct 23, 2022
Location(s)

Job Description

Main Responsibilities

  • Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
  • Users support for any IT problem via any communication method (Face-to-Face, Skype, Phone, VoIP, Im, Mail, Service Desk system) with high loyalty to the VIP consumers
  • Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures
  • Collaboration with service providers- Report on progress in Service Desk system
  • Software support: installation, recovery, consultancy- Deliver local IT support amp; proximity services (incident amp; Service Requests)
  • Resolve backlog for incidents amp; SRs, report progress to end users and track root cause analysis
  • Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs 100 +)/ troubleshooting (Windows 10, Chrome OS and MAC)
  • Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
  • Keep hardware equipment inventory list up to date in database CMDB- Hardware and software upgrade when necessary
  • System’s and application software troubleshooting when necessary
  • Video conferencing support - ZOOM, Google Meet, etc.
  • Work closely with hardware vendors and service providers (quality assurance of services provided)
  • Writing User manuals for internal employees
  • LAN and VoIP support
  • Maintain and support existing servers
  • Participation in various IT projects
  • Other senior management orders\assignments

Requirements


  • Excellent knowledge of PC/laptop components, the experience of assembling PC/laptop
  • Running hardware and office equipment diagnostics, maintenance and troubleshooting
  • Proficient administrator OS Windows
  • Office’ IT Infrastructure maintenance
  • Wireless network installation and maintenance
  • Experience in installation and maintenance SCS (structured cable system)
  • Experience in coordinating with hardware vendors and service providers
  • Strong interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Computer and Special Software Skills
    • Professional IT area education or relevant experience
    • Basic knowledge of monitoring systems and strategies and recovery systems
    • Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus.
    • Familiarity Database (MySQL, Postgress, MS SQL) is a plus
    • Familiarity writing scripts (at least one: PHP, JS, bash, Visual Basic) is a plus
    • Basic knowledge of GSuite
    • Citrix (workplace)

    Additional Information
    • English Language skills to level IELTS 6 / CEFR B2
    • Legal right to live and work in RU

Benefits

  • Work in the reliable and stable well-known company
  • We offer to work closely with team of product owners and developers who support and develop our flagship product, The Libertex, for international markets, including Latin America, CIS, Europe and Asia
  • Payment of relocation and organize of the legalization
  • Competitive salary and bonus
  • Medical insurance
  • Work in the friendly professional team
  • Unique international corporate culture

Job Specification

Libertex Group

Information Technology and Services - Santo Domingo, Colombia