Emsi Burning Glass is seeking a hard-working and team-oriented API Support Engineer to join the organization. The API Support Engineer serves as the go-to technical resource for Emsi Burning Glass API clients. The primary function of this role is to support Emsi Burning Glass API customers in the post-sales customer support environment. This role will assist clients with establishing API credentials, helping them understand the client support process, integrating Emsi Burning Glass data via API into their own software applications and assisting the Talent Account Management teams in retaining API business.Requirements:
- Proficiency with at least one scripting language such as Python (preferred), JavaScript, or PHP and the ability to assist with client Emsi Burning Glass API customer service requests and implementations
- Experience in developing API calls and extracting raw data programmatically from APIs
- Excellent verbal communication skills
- Excellent problem-solving skills and the desire to troubleshoot
- A customer service attitude with a desire to help teammates and clients solve challenges
- Customer service experience is a plus
- Ability to build custom-engineered data files directly from Emsi Burning Glass APIs and Snowflake environments
Emsi Burning Glass is an equal opportunity employer.