German Speaking Customer Support Specialist - Video Games
Keywords Studios, Russia
Job Description
Keywords PlayerSupport is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers amp; Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
We are looking for German Speaking Customer Support Specialists with excellent German skills ready to join our awesome team in Player Support department.
Responsibilities
- Provide superb Customer Support to players for game-related queries they may have.
- Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!
- Collaborate with internal teams for project-related requests.
- Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
- Become a master of the game that you are supporting.
Requirements
- Fluency in German.
- Communicative English skills (fluency in English is a plus).
- Interest in video games.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- High level of ethics both professionally and personally.
- Nice to have experience in a Customer Service Representative role or similar position.
Benefits
- Possibility to start immediately.
- Work on interesting projects.
- Friendly atmosphere.
- Possibility to grow within the gaming industry.
- The casual and fun work environment.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!