Customer Support Engineer (E/M)
HITEC Power Protection, Russia

As the Customer Support Engineer (E or M) you are to carry out corrective and preventative maintenance worldwide, to commission and trouble-shoot HITEC products and third-party installations. Your main duties involve electrical or mechanical engineering on both low and medium voltage installations.

• As the Customer Support Engineer (E or M) you are responsible for independently preparing and carrying out work as part of the service and offering after-sales care in accordance with the procedures, guidelines and (international) standards and instructions in Russia and abroad, under local conditions.

• You provide technical support to customers, sister companies, distributors and agents.
• You independently train operators for end customers.
• When needed you are able to do basic mechanical or electronic maintenance.
• You coordinate and act as a supervisor during the local installation stage prior to the commissioning of a product.
• You can call in the Help Desk if technical problems arise and the Regional Customer Service Manager if organizational problems arise.
• You are familiar with, and make allowances for, local conditions.
• You discuss technical or mechanical problems and solutions with customers, sister companies, distributors and agents.
• You can instruct local staff.
• You proactively discuss the progress and quality of the work with the Customer Support Manager.

Requirements

• Qualifications in Electrical or Mechanical Engineering from Pre-vocational Secondary Education (MBO) with an affinity for mechanical or electrical engineering
• Secondary education-level professional and intellectual capacity.
• Car drivers license (B)
• You have an affinity for electrical engineering, the basic principles of electronics, low and medium voltage systems.
• You have ample experience with measuring techniques and working with measuring equipment.
• You can speak, read and write English and Russian.
• You have experience with working with PLC and processor-guided components and diagnostic software (only for Electrical Engineering).

Benefits

• Training amp; Development
• Paid Time Off
• Company leasecar

Job Rewards and Benefits