Financial Customer Service Advisor
Libertex Group, Russia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Jul 29, 2021
Last Date
Aug 29, 2021
Location(s)

Job Description

Overview of Libertex Group

Libertex is an international financial services group specializing in online trading and investment. It was founded as a brokerage firm in 1997 and has since grown into a diverse group of companies, brokers, dealers, educational and IT-development centers which allows the group to operate globally, target 27 countries and serve clients from 120 countries.

Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, crypto, stocks, CFDs, futures, funds and indices.

The company has received more than 100 international awards and recognitions including, most recently, being named Best Trading Platform 2020 by World Finance Magazine and Best FX Broker Europe 2020 by Forex Report.

The Group continues to build upon this foundation and invest in emerging opportunities. As Libertex moves into the future, it will continue to invest in human resources, technology, and infrastructure enabling it to continue being a leader in the financial services industry.

Requirements

  • Serve customers by providing product and service information and resolving product and service problems.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information
  • Perform verification of client documents.
  • Consult the customers regarding the payments and withdrawals procedures.
  • Ensuring customer queries are answered to their satisfaction.

Key skills required

  • English (B2 and higher).
  • Other languages (Turkish, German, French, Spanish, Russia etc.) desirable.
  • Customer Support /KYC experience ( at least 1 year).
  • Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
  • Sensitive to Company needs, customer and employee goodwill, and the public image.
  • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Company’s exposure to loss or fraud, and the ability to think through and rationalize decisions.
  • Flexibility and ability to multi-task.
  • Strong communication skills including excellent email etiquette.
  • Ability to work in a fast-paced environment amp; under pressure if needed.
  • Mathematical aptitude and problem solving skills.
  • Detail oriented, strong organizational skills, and high degree of accuracy.
  • Competence with computers, telephones, and other office machinery.

Benefits

  • Work in a dynamic and fast-paced international company
  • Beautiful emerging European destination (Montenegro, Podgorica)
  • Low cost of living
  • Generous relocation package
  • Competitive tax free salary
  • Comprehensive medical insurance for all family members
  • Annual reimbursement of flight home for employee and family
  • 21 working days of annual leave plus 14 days public holidays
  • Fun and friendly professional environment
  • Use of leading technologies and modern business practices such as Agile
  • Excellent training and development opportunities
  • Rapidly expanding global footprint

Job Specification

Job Rewards and Benefits

Libertex Group

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