Freelance Retail Trainer
Customer Experience Group, Russia

FACE2FACE is the leader in today’s luxury retail training, coaching and consulting. Its team of senior international-certified training consultants have dedicated their careers to the luxury retail market.

Over a ten year legacy, each of Face2Face's strategies has been expertly designed to embed the behaviors necessary to drive true change and concretely increase business results. It aims to maximize the capabilities of the front-line staff, empower the sales associates, and help them master the art of selling luxury. This is done by bridging the gap between the brand’s promises, the customers’ expectations and the capabilities of the sales force.

Face2Face Training and Consultancy is a member of the Customer Experience Group, the synergy of five leading agencies offering together a framework that elevates customer experience. For more information, visit www.f2f.hk

We are now looking for a Freelance Retail Trainer who has a great passion for premium and luxury brands.

You will be reporting to the Managing Director for EMEAE/ USA and will be assigned to a prestigious leading brand in the market.

Your responsibilities will include:

• Prepare and execute retail workshops for clients assigned to you
• Remain abreast with developments in the field of training and facilitation and recommend suitable approaches that can be adapted to the training needs of the Organisation
• Gather feedback from trainees and trainers after each session
• Operate with excellence to organize and meet all training schedules and coordination

Requirements

Education

University Degree/ Diploma

Experience

• At least 2 years’ relevant training experience
• Ideally with background in Luxury and Premium brands (Fashion, Cosmetics, Skincare. Watches amp; Jewelry and Travel retail)

Key Skills

• Excellent written and oral skills in English and Russian is a must
• Strong communication and presentation skills
• Values ownership
• Leadership skills

Job Rewards and Benefits