Visa Application Center Manager
- location_onIs
- work_outlineFull Time
- flightTravel required
The essentials
- Experience5 Years
- Career levelManager
- ShiftMorning Shift
- EducationFrench Language Speaking
What you’ll be doing
ul>Company overview
At TLScontact, we work with governments to provide visa and consular services to travelers and citizens. We apply secure processing experience to government and citizen services and support digital transformation to improve efficiency and customer service.
Role / Job Title: Center Manager
Place of work: Islamabad (Is)
Reporting to: Regional Manager
Subordinates: Supervisor, Agents
Key responsibilities
Manage day-to-day operations of the Visa Application Centre (VAC) in compliance with Standard Operating Procedures.
For larger centres, manage operations of subsidiary temporary remote Application Centres (TELs).
Develop, coordinate and implement first-class services.
Work with government clients and support organizations to develop and enhance services.
Manage physical facilities to ensure they are fit for purpose.
Contribute to strategic planning and implementation actions.
At TLScontact, we work with governments to provide visa and consular services to travelers and citizens. We apply secure processing experience to government and citizen services and support digital transformation to improve efficiency and customer service.
Manage day-to-day operations of the Visa Application Centre (VAC) in compliance with Standard Operating Procedures.
For larger centres, manage operations of subsidiary temporary remote Application Centres (TELs).
Develop, coordinate and implement first-class services.
Work with government clients and support organizations to develop and enhance services.
Manage physical facilities to ensure they are fit for purpose.
Contribute to strategic planning and implementation actions.
What we’re looking for
ul>Must have:
Minimum 5 years experience in a multinational company with customer experience focus
At least 3 years team management experience
Minimum 3 years experience in operations/process management
Fluent French and English (speaking/reading/writing)
Proficiency in MS Office
Detail oriented, initiative and ability to work independently
Strong communication and organizational skills
Mature, high level of personal integrity
Fast learner and strong team player; ability to build cross-functional relationships
Ability to work effectively under deadlines and pressure
General finance literacy
Preferred / Advantage:
Project management skills
Business development skills
Emotional intelligence
Minimum 5 years experience in a multinational company with customer experience focus
At least 3 years team management experience
Minimum 3 years experience in operations/process management
Fluent French and English (speaking/reading/writing)
Proficiency in MS Office
Detail oriented, initiative and ability to work independently
Strong communication and organizational skills
Mature, high level of personal integrity
Fast learner and strong team player; ability to build cross-functional relationships
Ability to work effectively under deadlines and pressure
General finance literacy
Project management skills
Business development skills
Emotional intelligence
About Us
At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience t
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